Refund policy
At Griseo Interior every piece is made to order. We still want you to buy with confidence: you have 14 days from delivery to request a return.
How to request a return
Email griseointerior@gmail.com with your order number and the reason for the return. We'll reply with instructions and authorisation.
Once authorised, returns must be shipped to:
Griseo Interior – Massimo Griggio S.r.l.
Via del Progresso 8
35010 Vigonza (PD) – Italy
Items sent back without a previously authorised return request cannot be accepted.
Return conditions
- The item must be in the same condition you received it, unused and in its original packaging
- A receipt or proof of purchase is required
- Return shipping costs are the customer's responsibility, except for faulty, damaged or incorrect items
Right of withdrawal (European Union)
If you reside in the European Union you have the right to withdraw from your order within 14 days of delivery, without giving any reason. This right is always guaranteed.
Damaged or incorrect items
Please inspect your order on delivery. If the item is faulty, damaged or not what you ordered, contact us immediately: we'll resolve it with a replacement or a full refund, shipping included.
Non-returnable items
Made-to-measure or personalised products created to the customer's specific request (dimensions, colours or finishes not in our catalogue) and gift cards cannot be returned. Catalogue products made to order remain fully returnable.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refunds
Once we've received and inspected your return we'll let you know the outcome. If approved, the refund will be issued automatically to your original payment method within 10 business days. Crediting times may vary depending on your bank.
If more than 15 business days have passed since your return was approved and you haven't received the credit, email us at griseointerior@gmail.com.